Our Values
This is what we stand for:
Respect
For us, the basis for everything is respect. We respect and value our guests regardless of their origin, their opinion, whether they have booked a small single room for one night or a suite for a month. We communicate honestly and on an equal footing, and of course all of this applies equally within our team.
Passion
We are on fire for our guests and for our profession. We pull together because we see it as our calling to make our guests happy. We know that this requires a lot of commitment from the whole team and we do this with pride – and of course we are also proud of our successes.
Fairness
We attach great importance to treating our colleagues and our guests fairly. We therefore always keep the «big picture» in mind and make sure that treating one person differently does not result in unfair treatment towards everyone else. Our rules and terms and conditions therefore apply equally to everyone.
Responsibility
We see ourselves as part of a larger whole and act accordingly. We not only want to make an important contribution to keeping Freiburg attractive for travellers and locals alike, but we also attach great importance to the well-being of our employees, our partners, our suppliers and our competitors. We believe in economic viability over time rather than indefinitely, which is why we operate sustainably and use resources responsibly («grandchild viability»).
Quality
The willingness to give the best is reflected in the satisfaction of the guests and employees. In everything we do, we pay attention first and foremost to quality and regionality, because we want to offer our guests the best possible experience at all times. Due to these high demands on our suppliers and ourselves, we are also critical of price negotiations, because, apart from violating fairness towards others, we would ultimately be forced to compromise on quality if we were to get involved in them.
