our cancellation policy


Our cancellation policy for hot-deal and economy-rates:

Should your reservation be with the annotation “non-refundable”, your reservation is subject to special restrictions. In that case your reservation requires a non-refundable prepayment of 100% of the confirmed room rate, which is directly charged from your credit card. Bookings have been made at these rates can”t be cancelled or changed, the prepayment will not be refunded. No shows on arrival date forfeit the deposit, the cancellation fee is 100%.

Our cancellation policy for all other rates:

For all standard (non hot-deal) reservations you can cancel your reservation until the date mentioned in your confirmation without being billed or charged in any way by us. In case of a cancellation after that date or a no show on arrival date we are allowed to charge your credit card with 90% of the confirmed total cost (meaning that the cancellation fee is 90% after that date – however, we will try to sell the room(s) again in order to minimise your fee). To avoid any misunderstandings we kindly ask you to cancel only by e-mail, fax or letter.

Please note also, that reservations made via third parties (such as booking.com or similar) only can be cancelled via their system and in accordance to their policies. Any cancellation send to us for those reservation is legally void.

Please note that this page is only a translation of the German version, the legally binding version is the German version, we do not take responsibility for errors of translation in the English version. Thank you very much for your understanding.